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Un Certain Regard

An operational audit is an examination of the manner in which an organization conducts business.

with the objective of pointing out improvements that will increase its efficiency and effectiveness.

And there are various manners in which business can be conducted.

Un Certain Regard They can all be equally effective and reach the same results with the same effort.

But mostly they are not. In casinos a good example would be procedures.

Those of you who had the chance to work in multiple jurisdictions and for various companies, know how a simple procedure.

of paying out 105 chips on roulette can differ from one place to another.

Is there a perfect way to do it? Is any one of these various procedures more effective than all the others? Probably yes. Does it matter? Probably not.

At other times there might be a significant difference and a case for change which could mean improvement in revenues.

reduction of costs or both, resulting in increased profits for the operation and eventually thicker bonus envelopes for management.

Operational optimization is a phrase repeated that many repeat but a very few practice. The nudge mostly comes from ownership and hardly ever from management.

And when it does, it usually means an operational audit for starters by an outside company or consultant to point out possible areas of improvement that management hasn’t seen for various reasons.

Un Certain Regard Not because they are incompetent or don’t care, but simply because running an operation can be rather.

I remember the first time I had to face an outside auditor as property manager. I felt insulted and betrayed by the very company I did so much for. I ran the place as if it was my own, with care and lots of extra hours.

Operational optimization is a phrase repeated that many repeat but a very few practice. The nudge mostly comes from ownership and hardly ever from management.

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